Delivery and Returns

Should there be any issue in processing your payment please call us on 01244 851522 or email us at sales@biancatrading.co.uk

DELIVERY

We offer local delivery, in our own van, delivery by couriers, or a free collection from our shop in Mollington

We import all wines that you find on our website, therefore we don’t ask for a minimum quantity: you can order single or multiple bottles and cases of wines can be mixed as you wish.

Wine bottles are heavy and fragile and need to be packaged in robust boxes.  We strive to keep our wines fairly priced and delivery charges are put in place to simply cover our costs.

Local Delivery 

We offer a FREE Delivery service if your order exceeds £40 and you live in the following postcode areas:

CH1 – CH2 – CH3 – CH4 – CH5 – CH65 – CH66 – CH64

At checkout please use the following coupons and delivery charges will be deducted from total cost of your order:

FREELOCAL12 (for an order of up to 12 bottles)

FREELOCAL24 (for an order of up to 24 bottles)

FREELOCAL36 (for an order of up to 36 bottles)

Delivery by Couriers – UK Mainland 

For up to 12 bottles our charges are £10 per consignment

For up to 24 bottles our charges are £15 per consignment

For up to 36 bottles our charges are £20 per consignment

Orders placed before 3 pm on weekdays will normally arrive the next day before 5 pm

Orders placed on Friday before 3 pm will normally be delivered the following Monday before 5 pm

A Saturday Delivery is possible for an additional surcharge.  If you would like us to arrange this please contact us on 01244 581522 or sales@biancatrading.co.uk

There are no deliveries on Sundays or on bank holidays.

Please contact us on  01244 581522 or sales@biancatrading.co.uk  to find out charges for deliveries to the Scottish Highlands and Islands, Isle of Wight, Northern and Southern Island, Isle of Man, Guernsey and Jersey.

 FREE Collection

You can also order and pay for your wine on line and collect from our premises in Mollington and delivery charges will be deducted from the total cost of your order:

At checkout please use the following coupons:

COLLECT12 (for an order of up to 12 bottles)

COLLECT24 (for an order of up to 24 bottles)

COLLECT36 (for an order of up to 36 bottles)

 RETURNS

Damaged Goods

For goods damaged during delivery we will offer the customer a replacement or refund. Notification must be by telephone, post or email within three working days of delivery.

Faulty Goods

If a wine is found to be corked or faulty we will be happy to offer a replacement or refund provided you contact us by telephone, post or email within three working days of delivery. You may be required to return the unfinished bottle for inspection, with cost of shipping the wine back to us refundable when the wine is assessed as faulty.

Incorrect Goods Delivered

In the unusual event that we delivery the wrong goods to you, we will offer you a refund or replacement of the incorrect wine, on return of the bottle(s) in question. Notification must be by telephone, post or email within three working days of delivery. The shipping costs of returning the bottle(s) to us will be refunded.

In all the above cases please contact us with the details of items and quantities prior to arranging a return.

Sale or Return

We can offer a sale or return service for weddings, functions, and parties.

For additional information please call 01244 851522 or email us at sales@biancatrading.co.uk